B-21 is committed to delivering your product in excellent condition and in a timely manner. All of the items (except pre-orders and Bordeaux futures) on our website are in-stock in our temperature controlled warehouse and available for immediate shipment. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.
If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date at 888-B21-WINE. We would like the opportunity to correct the situation.
Merchandise Damaged in Shipping
B-21 uses specially designed packaging to protect your wine in transit. However, in the unusual event you do experience a problem with a shipment, please contact us within 30 days of your purchase date. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Dissatisfaction with the Quality/Taste of Wine Received
B-21 is proud to offer great values on the world's best wines. To do this, our buying team has tasted nearly every wine we offer, however, the ultimate judgment is yours. Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you select. In the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem. If you would like to return an order for taste reasons, we will issue a refund or account credit, less the original shipping charges, return shipping charges, and a 10% re-stocking fee.
Returns and Shipping Charges
Returns for refund will be processed less the original shipping charges, and return shipping charges.